Ms Lam is both an experienced banker, and a seasoned trainer. Having gained a decade of experience in consumer banking and branch management at an international leading bank, she made a shift to the learning and development field - she was a university teaching staff, and she led the personal banking training department in different banks. She is now an independent consultant to various financial institutions.

Ms Lam graduated from the University of Manchester Institute of Science and Technology. She then attained Master in Finance from the City University of Hong Kong and Master in Human Resource Management and Training from the University of Leicester. She is an Associate of the Chartered Institute of Bankers and a Certified Banker. She also gained the CFP^CM Examination Certificate and the Professional Certificate for ECF Anti-Money Laundering and Counter-Financing of Terrorism.