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Absence Policy

Arrive at the assigned examination/test (examination) centre or log into the ProProctor platform by the scheduled start time. You will receive an ABSENT grade if you fail to present a valid identification document, arrive more than 30 minutes late, do not attend, or do not schedule your examination. Absentees cannot reschedule, and fees paid are non-refundable. 

  1. Arrive at the assigned examination centre or log into the ProProctor platform by the scheduled start time. Latecomers and those who fail to complete the identity verification will NOT be admitted after 30 minutes from the admission start time.
  2. You will receive an ABSENT grade if you
    • fail to present an original and valid government-issued identity card or travel document, such as Passport, with a photo and an English name;
    • fail to provide the last four digits of your mobile phone number/examination confirmation number;
    • English name or the last four digits of your mobile phone number/examination confirmation number not matching the HKSI Institute records; 
    • arrive at the examination centre or log into ProProctor and fail to complete the identity verification process 30 minutes after the admission start time; 
    • do not attend the examination;
    • do not schedule their examination session.
  3. Absentees will not be able to re-schedule their missed examination, and all fees paid are non-transferrable and non-refundable.
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