FAQ
Individual and Corporate Members must have an Online Portal user account to access the full range of member benefits and discounts, as well as the HKSI Institute Mobile.
For Individual Members, you only need to activate your user account by completing the first-time login procedure, if you have not already done so.
If your company is a Corporate Member, you need to create a user account and ensure that your company name is inputted in your “PROFILE” under the “Current Employment” section of the Online Portal. Afterward, proceed with the first-time login procedure.
You need to create a user account to enrol for examinations, training courses, and events, as well as to access the HKSI Institute Mobile. Once the account is created and you have completed the first-time login procedure, you will have easy enrolment access and conveniently track your attendance records.
This may be caused by one of the following reasons:
- user account has not been activated within 72 hours after the “First-Time Login” email was sent to your registered email address
- first-time login procedure may not be properly carried out
- username and/or password entered do not match any accounts on record
Please check against the above possible reasons and try again. If you still could not login, please email us at [email protected] for assistance.
After successfully activating / creating your account, you should receive a “First-Time Login” at your registered email address. If you do not see the email in your inbox, please check your junk/spam folder.
If you still could not find it, please email us at [email protected] for assistance.
An Online Portal account enables you to enrol in our activities and keep track of your records, but it does not automatically grant you HKSI Institute membership. To enjoy members’ discounts and other benefits, you must apply for Individual or Corporate Membership by completing the application form and submitting the required supporting documents and payment. For more information on our membership and application process, click here.
As a registered user of the Online Portal, you will be assigned a personalised QR code. This code can be used for easy check-in at HKSI Institute’s in-person training courses or events. You can access your QR code either through your Online Portal account or via the HKSI Institute Mobile.
Yes, you can request to have your Online Portal account permanently deleted. Please email us at [email protected] for assistance.
You can download the app "HKSI Institute Mobile" from the App Store or Google Play.
The HKSI Institute Mobile is supported by iOS version 12 to 16 and Android OS version 9.0 to 13.0.
The HKSI Institute Mobile offers essential features available on our website, allowing you to search, view and enrol in our activities, attend webinars and track your records at the HKSI Institute. In addition, the app provides unique features such as push notifications and an Insight section that provides industry updates and roundups from the Institute. Actions you take on both the app and website will be synced with each other.
After installing the HKSI Institute Mobile, log in using your Online Portal username and password.
If you do not have an Online Portal account, activate/create your account here.
While you can enrol in eCourses through the app, we do not recommend viewing the content on mobile devices as the original setting of the eCourses or eSeminars may not be adaptable to mobile devices.
eCredit is a digital coupon given to specific individuals on special occasions, which can be used to offset fees for certain activities within the Online Portal and HKSI Institute Mobile.
eCredit recipients will be notified via email, and the eCredit’s value, expiry date, as well as its terms and conditions can be viewed from the Online Portal and HKSI Institute Mobile.
eCredit can only be used via the Online Portal and HKSI Institute Mobile. When you enrol in a course/event and proceed to “Checkout” stage, the “Apply eCredit” button will become visible for the eligible courses/events. Please select the eCredit that you would like to use and the payable amount will be automatically calculated.
You can view the tutorial video here.
You can download and print the Admission Form under “UPCOMING ACTIVITY” in your Online Portal from 3 working days before the scheduled PBE date. Please bring the Admission Form and your identification document to the examination centre on the scheduled date and time.
If you need a copy of the Admission Form, we can print it for you upon request. You can collect the form on the day of the examination.
No. You only need to bring your identification document to the CBE centre on the scheduled date and time.
You can access, download and/or print your notification of examination result and examination certificates from your Online Portal account or HKSI Institute Mobile, under “RECORD”.
For the CIIA Final Examination and CIWM Examination Certificate, we only provide hard copy, which can be collected at our counter by appointment.
For the PRC Securities Regulations Examination, please visit the Securities Association of China (SAC)'s website for notification.
For the TTC Examination, upon completion of Part A and Part B, the hard copy certificate can be collected at the Hong Kong Trustees’ Association (HKTA) counter.
Examination results are posted on the Online Portal or HKSI Institute Mobile within a fixed timeframe after the examination date. Posting timeframe vary between different types of examinations:
- LE (Computer-based Examination (CBE)) in Hong Kong, CPWP Module 1 Examination (CBE), and Chinese Gold and Silver Exchange Society Qualification Examination (GSQE): Approximately 2 hours after
- MPF Intermediaries Examination: Approximately 7 working days after
- LE in China, Taiwan, and Macau: Approximately 14 working days after
- CPWP Bridging Programme Post-training Examination and TTC Examination: Approximately 1 month after
- CPWP Module 1 Examination - Paper 2 (PBE): Approximately 10 weeks after
- CIIA Final Examination and CIWM Examination: Approximately 3 months after
Please click here for details.
Within one year from the date of the respective examination you have taken.
You can request for the Statement of Result through the Online Portal under “EFORM” within 7 years of the date of the relevant examination. Administration fee of HKD200 will apply.
Candidates who have enrolled for the LE, CPWP Module 1 Examinations, GSQE or TTC Examination can download the eStudy Manual for free via the “UPCOMING ACTIVITY” section of the Online Portal, or the “Downloads” section of the HKSI Institute Mobile. The manual can be downloaded starting from the enrolment date until the examination date of the enrolled examination(s).
For the CIIA final examination, upon registering as a candidate, you will receive the study manual in either electronic version or hardcopy format, depending on your chosen examination language.
The LE paper you need to take in order to apply for a licence depends on the type of regulated activities (RA) you intend to perform, and the role you wish to hold (either Representative or Responsible Officer). Please refer to the "LE and the SFC Licences for Regulated Activities" section on our website to find out which LE papers are required.
Passing the LE paper is a prerequisite for applying for a license, and it is not an automatic issuance of the license by the SFC.
For Relevant Individual defined by the Banking Ordinance, please refer to the requirements of LE papers on Representative. For Executive Officer defined by the Banking Ordinance, please refer to the requirements of LE papers on Responsible Officer.
For SFC licensing purposes, applicants with the appropriate qualifications recognised by the SFC may seek an exemption for certain papers. The "Guidelines on Competence" list the different qualifications recognised by the SFC and the exemptions granted.
To learn more about the SFC and its licensing policy, please visit the SFC website or contact the SFC directly.
Upon successful completion of a preset combination of LE papers, candidates will be awarded the HKSI Institute Certificate. The papers must be completed within three years and the period will commence from the date of the first LE paper that the candidate passes. Please refer to the “Certificate and Membership” section on our website for details of the HKSI Institute Practising Certificates and HKSI Institute Specialist Certificates.
If you registered for the activity directly on the Online Portal or HKSI Institute Mobile, you can access your non-examination activity and CPT records from both platforms under “RECORD”. Corporate training participants whose attendance is managed by their Human Resource / Training Department are not included in this group.
For webinar and in-person courses, you can retrieve your CPT Certificate of Attendance from the Online Portal and HKSI Institute Mobile after three working days. While for eCourses, the certificate can be obtained immediately upon course completion through both of these platforms.
For lunchtime seminars, the provision of materials is subject to the speaker’s approval. As for other training sessions, the materials will be sent to you prior to the session through our eReminder email.
You will earn the qualified CPT/CPD hours once you have completed the eCourse or eSeminar by passing the final assessment.
Please click here for the full list of eCourses and eSeminars.
You can renew your Individual Membership via the Online Portal, following the instructions as provided in our email invitation to you prior to the subscription due date.
For Corporate Membership, the Contact Person of your organisation will receive an email invitation and the Renewal Application Form before the subscription due date.
You can renew your Individual Membership via the Online Portal if it has expired for less than one year. If it has expired for more than one year, please email us at [email protected] or call us at 3120 6100 for details on the application for reinstatement.
For Corporate Membership, please contact [email protected] or call us at 3120 6100 for assistance.
Please follow steps below to apply for membership progression:
- Download the “Progression to Associate or Ordinary Membership Form” or “Fellowship Application Form” here,
- Complete the application form and attach the required supporting documents, and
- Send your application and the progression fee (for fellowship only) to the HKSI Institute Secretariat
HKSI Institute Senior Fellows and Fellows who are 60 years of age or older, or have a combination of age and years of membership equal to or greater than 60 years, are eligible to apply for lifetime membership with a one-time fee of HKD3,800.
The CPT Star is an award given to HKSI Institute Individual Members who have completed over 15 CPT hours with the Institute, as an acknowledgment for their exceptional dedication to professional development.
You can apply for Small Company (S1) membership, which provides all the exclusive benefits of Corporate Membership except for nominating Corporate Nominees.
Yes, refer your contacts and become our Member Ambassador to earn rewards. For each successful referral of an Individual Member, you will receive HKD300 in eCredit, and for each successful referral of a Corporate Member, you will receive HKD600 in eCredit. Additionally, the new Individual Members you refer will enjoy a joining fee waiver of up to HKD600.
Click here to access the referral form.
Yes, you can change or update your personal information, except your name, HKID / Passport information and date of birth, at any time through the HKSI Institute Online Portal under “PROFILE”.
Yes, you may request in writing for deletion of your personal data by sending in your request to [email protected], or by post to Corporate Affairs Department, Hong Kong Securities and Investment Institute, 17/F, Cambridge House, Taikoo Place, 979 King’s Road, Quarry Bay, Hong Kong.
After logging into the Online Portal, go to “ENROL NOW” and follow the below:
- select “CPT/Non-CPT activity” or “Examination”,
- go to your preferred activity and click “Add to Cart”, and
- complete the checkout process within 15 minutes.
If the checkout process takes longer than 15 minutes or if your payment is unsuccessful, you will have to re-submit the enrolment for your selected activities after 30 minutes, or upon receiving the “Enrolment Reject” email.
Yes. You can select multiple activities and add them into your cart, up to a maximum payment of HKD50,000. Please complete the checkout process within 15 minutes. If the checkout process exceeds the time limit, you will have to re-submit the enrolment for your selected activities after 30 minutes, or upon receiving the “Enrolment Reject” email.
No. Online Portal only allows for individual enrolment.
Group enrolment for training courses, involving five or more enrolments, however, can be facilitated offline by contacting us at [email protected]. An administration fee of HKD100 per course per group will be charged, and your application will be processed within four working days.
All the examinations run by HKSI Institute, except the LE in Mainland China and Taiwan, are available for enrolment through the Online Portal.
With the exception of LE in China, LE in Taiwan and the PRC Securities Regulations Examination, you have the option to submit activity enrolment form(s) and make payments at our counter. Please note that scheduling an appointment in advance is required. An administration fee of HKD100 per application form will be charged, and your application will be processed within four working days.
Submitting a hard copy form does not guarantee your seat, so we encourage you to enrol via the Online Portal or HKSI Institute Mobile instead. By enrolling online, you will receive immediate registration confirmation.
Yes, except for LE, CPWP Module 1 Examination and PRC Securities Regulations Examination. An administration fee of HKD100 per application form will be charged and we will process your application within four working days.
Submitting a hard copy form does not guarantee your seat, so we encourage you to enrol via the Online Portal or HKSI Institute Mobile instead. By enrolling online, you will receive immediate registration confirmation.
No. We do not accept enrolment forms submitted by fax or email.
Group enrolment for training courses, involving five or more enrolments, however, can be facilitated by contacting us at [email protected].
You can download the examination enrolment form from our website here, while training/ event enrolment form is available upon request by sending your email to [email protected].
Submitting a hard copy form does not guarantee your seat, so we encourage you to enrol via the Online Portal or HKSI Institute Mobile instead. By enrolling online, you will receive immediate registration confirmation.
Only group enrolment for training courses, involving five or more enrolments, can be facilitated by contacting us at [email protected]. An administration fee of HKD100 per course per group will be charged, and your application will be processed within four working days.
You will receive a confirmation email which will be sent to your registered email address. You can also view your enrolled activity in the Online Portal under “UPCOMING ACTIVITY”.
If you do not see the email in your inbox, please check your junk/spam folder. If you still could not find it, please email us at [email protected] for assistance.
Only one confirmation email will be sent to your registered email address.
We accept various payment methods, both online and at our service counter. Learn more about these payment options here.
Please update your company name on the Online Portal or HKSI Institute Mobile’s “PROFILE” under “Current Employment”, and member rates will be automatically applied to the relevant activities.
You can download and print your official receipts for examination(s), training course(s) and/or event(s) from the Online Portal and HKSI Institute Mobile under “RECEIPT”.
Upon request, a hardcopy receipt can be issued with an administration fee of HKD100 per copy.
No. The receipt will only be issued under the registered person who enrolled in the examinations, training courses, or events.
However, if you are enrolling a group of five or more participants for training courses, the receipt can be issued under your company name. For more information on group enrolments, please contact us at [email protected].
Yes, you can use the Hong Kong consumption voucher to pay for HKSI Institute services provided that they are under our acceptable payment methods. Click here for the payment options.
Please take note of the expiry date of your consumption voucher, as the validity of any potential refund from your paid service(s) is subject to the voucher’s terms. You can view details on consumption voucher usage here.
Under our policy, once you have enrolled in an activity and paid the fees, they are considered final and cannot be transferred to another person or activity. If you decide to withdraw from the activity, please note that administration fees will apply. Please refer to Q2 of this section regarding withdrawal from examinations, and Q3 for details on withdrawing from a training course or event.
You can only apply to withdraw from the LE or CPWP Module 1 examination before the withdrawal application deadline via the Online Portal or HKSI Institute Mobile. An administration fee of HKD400 per paper per session will be charged. No refund will be given after the application deadline.
For detailed information, please click here for LE or here for CPWP Module 1 Examination.
You can withdraw from a training course or event up to four working days before its scheduled date via the Online Portal or HKSI Institute Mobile. Withdrawal does not apply to eCourses, eSeminars, and select training courses/events as indicated.
An administration fee of HKD100 or 40% of the training course or event fee, whichever is higher, will be charged. No refund will be considered after the withdrawal application deadline.
You can track your withdrawal request by checking the “UPCOMING ACTIVITY” section in the Online Portal, or “My Activities” section of the HKSI Institute Mobile. The withdrawal record will be displayed there until the date of the respective examination, training course or event.
Please note that no email confirmation will be sent for withdrawal requests.
If you paid by cash or EPS, we will refund in the form of a cheque sent by registered mail to your registered address. For other payment methods, the refund will be made via the same method that was used to make the payment. Please note that an administration fee per transaction will apply. The refund will typically be processed within 30 calendar days.