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¡@	What is the "e-booking" system?
	e-booking (online registration and enrolment) is a convenient way to allow users to submit their registration / enrolment forms and settle payment via the Internet. If candidates' PCs fulfill certain requirements, they will be able to make use of this platform. ** Users please note that this e-booking system IS NOT a seat reservation system. Online registrations / enrolments received by the system WITHOUT successful online payment WILL NOT be processed. **
¡@	What are the PC requirements for using this e-booking system?
¡@	Suggested computer platform: Windows XP / Windows 2000 based PC equipped with a web browser such as Microsoft Internet Explorer (version 6.0 or above and java enabled). It should be connected to the Internet via broadband. Recommended screen resolution is 1024 x 768 or above. ** During the online registration / enrolment process, your PC will be connected with the system for transmitting data, so using a broadband connection can reduce the chance of sudden disconnection.**
¡@	[IMPORTANT] What you should know if you decide to use this e-booking system.
¡@	You are encouraged to use this e-booking system to register / enrol for your exam(s) several days before the corresponding registration / enrolment deadline, since there is possibility that you may not be able to register / enrol successfully or that you may experience an unexpected delay. (Please note that applications received by the HKSI after the registration / enrolment deadline for the relevant exam will not be processed.) If your credit card was not accepted by the system, please contact your credit card issuing bank for further information. The HKSI DOES NOT know the status of your credit card. If you are unable to use this e-booking system for whatever reason, you may still submit your completed registration / enrolment form together with the appropriate registration / examination fee(s) to the HKSI in person or by mail on or before the registration / enrolment deadline. Applications received by the HKSI after the registration / enrolment deadline for the relevant exam will not be processed.
¡@	What is the process flow and procedures for this e-booking system?
¡@	The process can be divided into 2 stages: 1. Exam Registration / Enrolment (Input of personal particulars); AND 2. Online Payment / Settlement (Input of credit card information) Users please note that the completion of the "Exam registration / enrolment section" DOES NOT mean that your registration / enrolment is completed and has been accepted. Until your credit card payment has been accepted by the system and you have received an e-confirmation message (with a 6-digit reference number), your registration / enrolment has not been successfully completed. The following 5 steps will need to be completed: Step 1: Selection of examination paper(s) and session(s) Step 2: Input of Personal Particulars **Please input your personal particulars at once. For security reasons, your registration / enrolment form will be cancelled if this page is idle for over 10 minutes without the "submit" button being clicked.** Step 3: Confirmation of Personal Particulars Step 4: Input credit card information for online payment **You must use an international VISA or MasterCard to settle payment of your registration / enrolment fee(s).** Step 5: Acknowledgement of Submission **If your registration / enrolment is successful and is accepted by the system, an e-confirmation message (with a 6-digit reference number) will be displayed for your reference. If you input a valid email account in your registration / enrolment form, you will also receive an email confirmation. Please write down your 6-digit reference number for future reference.**
¡@	[IMPORTANT]  Can all credit cards be used in the payment gateway of this system?
¡@	No. You must use an international VISA or MasterCard to settle payment of your registration / enrolment fee(s).
¡@	The "Registration / Enrolment Application Rejected" message was shown even though the credit card information was input correctly.
	Please confirm whether your credit card is an internationally accepted VISA or MasterCard. This system currently only accepts VISA or MasterCard. In addition, due to different credit card issuing banks' policies on online transactions or systems updates, you may still get the "Registration / Enrolment Application Rejected" message even though you have input your credit card information correctly. Reasons may include: - your credit card is not valid for authorization over the Internet - your credit card cannot be authorised at certain times of the day To rectify this situation, you may - use a different credit card (so long as it is a VISA or MasterCard) - check with your card issuing bank to make sure that your credit card is valid and can be used for purchases over the Internet Visa is now promoting a new service called "Verified by Visa" to enhance the security of using credit cards online. Credit cards issued by a number of banks including Bank of China, DBS Bank, Hang Seng Bank and HSBC, now require cardholders to register for this service first before their cards can be used in the payment gateway of this system. For details, please visit here or contact your credit card issuing bank. ** Important Note: The HKSI does not know the status of your credit card. Please contact your credit card issuing bank for further details if required.**
¡@	What can you do if the connection fails or your browser is closed during the registration / enrolment process?
¡@	Please check your email to see whether you have received an e-confirmation which states that "Your application has been submitted successfully" together with a 6-digit reference number. If not, your corresponding registration / enrolment should not be treated as a successful one and you should try again.
¡@	What can you do if an unknown error message is shown or system hanging occurs during the registration / enrolment process?
¡@	Due to different settings of PCs, if you encounter an unknown system error message after trying to register / enrol several times, please try to use another computer to access this e-booking system. Always use a PC with broadband connection to the Internet.
¡@	What can you do if the system response is slow?
¡@	Please use a PC with broadband connection to the Internet or if the server is too busy, please try again later.
¡@	How can you confirm whether your online registration / enrolment and payment has been accepted by the system?
¡@	If your registration / enrolment is successful and accepted by the system, an e-confirmation message (with a 6-digit reference number) will be displayed for your reference. If you input a valid email account in your registration / enrolment form, you will also receive an email confirmation. Please write down your 6-digit reference number for future reference.
¡@	What can you do if technical problems persist?
	You are welcome to send an email to it@hksi.org. We will try to give you a reply as soon as possible.